You are a Sales Manager of an electrical goods distributor. One day you receive a telephone call from a very good long-term customer regarding the changed behaviour of one of your senior Sales Representatives. Your customer advises that the Sales Representatives is rude and uncooperative, misses scheduled appointments and is extremely aggressive. What would you do in such situation?

You are a Sales Manager of an electrical goods distributor. One day you receive a telephone call from a very good long-term customer regarding the changed behaviour of one of your senior Sales Representatives. Your customer advises that the Sales Representatives is rude and uncooperative, misses scheduled appointments and is extremely aggressive. What would you do in such situation?