Total Quality Management (TQM)

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BHM320 – Module 2 SLP Expectations 1. The intent of the SLP is for you to apply the theoretical and general aspects covered in each module, to real-life and practical cases. 2. The SLP will have specific questions you will need to address, as described below. 3. Please respond to the questions in at least 2 full text pages. 4. Detailing the benefits and diversity issues is where you can and should demonstrate critical thinking. The Assignment 1. Identify a health care organization or program that has implemented TQM/CQI. 2. Explain in detail the benefits derived by that organization from this implementation. 3. How were diversity issues dealt with? Where not addressed – how should they have been addressed?
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