Total Quality Management

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8. Are you loyal to any organizations? If so how many bad experiences will it take to overcome your loyalty? Have you ever decided to withhold your business from a store, restaurant, or other service provider based on poor service? If so explain?
9. Define the term empowerment, being sure to distinguish between involvement and empowerment. Also, describe a situation where you were empowered to perform or complete an important initiative. At what point during the initiative or effort did you feel empowered?
please answer both questions 100 words minimum.
please avoid plagiarism.
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