Think about organizations where you have been an employee, a student, or a consumer of services. If your experience was a good one, what was it about the organization that made it effective in meeting your needs? How well did this organization meet the “Standards for Excellence”?

Think about organizations where you have been an employee, a student, or a consumer of services. If your experience was a good one, what was it about the organization that made it effective in meeting your needs? How well did this organization meet the “Standards for Excellence”?
If your experience was negative, what was it about the organization that made it ineffective? As you think about the “Standards for Excellence”, were there specific standards that you think were clearly not met by this organization?