The authors of the book have defined OCB “Organizational Citizenship Behavior” as contributions that go beyond the strict terms of the job or what the job is said to actually require. But which or whose job description are we talking about? Does it make a difference if we are talking about the job decsription as understood by the employee, midde manager, chief executive, stakeholder, or donor? Which definition do you think is most appropriate for public organizations and non profts?

The authors of the book have defined OCB “Organizational Citizenship Behavior” as contributions that go beyond the strict terms of the job or what the job is said to actually require. But which or whose job description are we talking about? Does it make a difference if we are talking about the job decsription as understood by the employee, middle manager, chief executive, stakeholder, or donor? Which definition do you think is most appropriate for public organizations and non profits?