Service improvement in the health sector

[meteor_slideshow slideshow=”adssa” metadata=”height: 126, width: 630″]
Order Details
Section 2: Know how to pass on constructive ideas for improving service provision
Read the following short case studies then fill in the tables provided. Which factors affect the service? Which factors could improve the provision of the service?
Case study 1
Cassie is a social worker who has a lot of service users on her books. She visits an older lady who is having trouble coping at home alone and who feels as though sheltered accommodation would be the best option. Cassie is responsible for arranging the move to sheltered accommodation but is finding it a struggle because she feels she cannot give her client, Mrs McKenzie, the full attention she deserves. Cassie feels swamped and can’t get in touch with her manager or the sheltered housing officer to find out how many spaces there are. She tells Mrs McKenzie that there are no spaces. Mrs McKenzie is disappointed when she hears the news, and accuses Cassie of not doing her job properly.
Which factors affect the service? Which factors could improve the provision of the service?
Case study 2
A fire alarm sounds at the local doctor’s surgery. Ben is a new medical receptionist there – it’s his first week in the job and everything is new to him. He had his induction but there was no fire safety training included in this. As a result he is unsure what to do. He panics and goes outside via the nearest fire exit to the assembly point. He takes no-one with him and does not check the procedure for a fire drill with a colleague. Some patients are left behind in the surgery and unaccounted for.
Which factors affect the service? Which factors could improve the provision of the service?
How would you raise the issues you have identified about the service provision in each case study? How would you make suggestions about the service provision in each? State your answers in the table below.
Case study How would you raise issues identified? How would you make suggestions to the service provision?
[meteor_slideshow slideshow=”best” metadata=”height: 126, width: 630″]