Quality function deployment

Order Details;




Assessment Type Individual project
Type of Assessment Report
Total Mark 100
Weight 30%
Format Report
Presentation length
World Length 2,500 to 3,000 (8 to12 Pages)
Submission date Week 13
Learning Outcomes 1, 2, and 3
Description Write a report on QFD, its application areas, advantages, and disadvantages in field that is to your work. Use QFD in your work place to try to improve a product or a process. If you have difficulty finding some data, please assume it. Use 4 to 5 what’s and about 5 how’s in building your QFD structure (matrix). Analyze and discuss the finding as well as recommend future opportunities to improve your project.
Guidelines for Completion


Report Writing Guideline


Title page


The report should have a title page that should consist of the Department name and logo, and the company’s name and logo where the project is implemented, the course code and name, date, the student(s) name(s) and ID(s), and the instructor name. Title page is not numerated and should be placed slightly above the middle of the page.



Acknowledge the organisations and persons who assisted you in conducting the study.



The abstract is placed on a special page directly after the title page. The abstract should be short and concise, not longer than half a page. The problem addressed in the study should clearly be stated as well as the methods and tools being used for dealing with the problem. The main results and conclusions should also be expressed. The abstract should give the reader an idea of the report/paper contents. Therefore it is important that the abstract reflect the report/paper contents as accurate as possible. It comes naturally to write this part when everything else is done.



Figures and Tables

Figures should numbered and have captions on the bottom. Also table should be numbered and have heading on the top.



The report should start with an overview and general description of the problem area addressed in the study. The introduction part does not need to be limited to only one heading “Introduction”, it can consist of several sub-headings, e.g. background, purpose, limitations and relevance. The general purpose of the introduction is to give the reader answers about which problem is addressed in the study, why it is important to treat it, if there is any work done before on the same problem and how it was done, the main objectives expected of the study and a short description of the rest of the paper/report.


Body and structure of the report

This is where the detailed description of the work, what methods, tools and data were Utilised, how data were collected and analysed and the results achieved. Use the headings of different chapters and sections to form a natural, readable and understandable structure that lead the reader through the contents of the matter in a logical way.



The report should consist of a list of the literature (publications) used in the text referring to the work of another authors. A reference mark is put after a statement by stating the name and year of publication, e.g. Al-Najjar (2002), or in the text; “According to Al-Najjar (2002) maintenance is important because…”. The reference list is structured in alphabetical order on surname to ease the reader’s lookups.



As a last part of the report the appendixes are enclosed. This part is used for material that is too extensive to use in the dissertation text, e.g. large tables of data, large pictures etc.

The appendixes should be numbered consequently as they appear in the text. Numerate the appendixes by Appendix 1, Appendix 2 etc.


Writing and Formatting Details


  1. Section Headings

Chapter headings should start on a new page and should be Times New Roman 14-point boldface, capitalized, flush left, paragraph spacing: after -12 pt, line spacing: 1.5-spaced. Use a colon between the chapter number and the title (e.g. Section 1: Introduction).

1.1 Second-order Headings

Second-order headings should be Times New Roman 12-point boldface, initially capitalized, flush left, paragraph spacing: before -12 pt and followed by your text on the next line or a third-order heading, line spacing: 1.5 spaced.

1.1.1 Third-order Headings

Third-order headings should be Times New Roman 12-point unbolded, initially capitalized, flush left, paragraph spacing: before -12 pt and followed by your text on the next line, line spacing: 1.5 spaced.


Main Body

The main body of the report should be Times New Roman 12-point, justified and flush left with a line spacing of 1.5.



If footnotes are needed, place them at the bottom of the page on which they appear. Use Times New Roman 8-point type, single-spaced.


Paper size: A4

Margins: 2.5cm




Value Assessment Element
35% Report structure such as appearance, length, typing errors, citation in the text and references.
30% Introduction and literature review
35% Application: methodology, analysis, discussion and conclusion