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ASSESSMENT This assessment contributes 40% of the marks for the course. You are required to write an essay (term paper) of 2,000 words (this word limit includes tables, footnotes/endnotes, but excludes end references. References should be cited within the text and a full reference list appended alphabetically. The paper must be typewritten using a standard font (such as Times New Roman or Arial in font size 12). Discuss how service operations are different from manufacturing operations and explain how service operations can benefit from implementing manufacturing approaches and systems. Draw upon the concepts and theories presented within the course to answer these questions, as well as material from the University databases and online journals; Refer to either a specific case, or cases, to support your argument.
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