Managing Quality in Health and Social Care AND Psychology for Health and Social Care

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HND Assignment Brief Session: February 2015 General Guidelines  The work you submit must be in your own words. If you use a quote or an illustration from somewhere you must give the source.  Include a list of references at the end of your document. You must give all your sources of information.  There is a glossary at the end of the assignment that will help you understand the command words used for the assignment.  Make sure your work is clearly presented and that you use readily understandable English.  Wherever possible use a word processor and its “spell-checker”. Internal verifier Dr. Alo Tosin Signature (IV of the brief)  Date 08/04/2015 Programme title CPK 36 Pearson BTEC Levels 5 HND Health and Social Care Unit number and title Unit 27 Managing Quality in Health and Social Care Assignment number & title 1 of 1 Managing Quality in the period of austerity in Great Britain Unit Leader Dr. Marcus Chilaka Assessor (s) Mr. Kevin Doherty and Dr. Marcus Chilaka Issue Date 04 April 2015 Final assignment submission deadline 06 -11 July 2015 Late submission deadline 13 – 18 July 2015 The learners are required to follow the strict deadline set by the College for submissions of assignments in accordance with the BTEC level 4 – 7 submission guidelines and College policy on submissions. They should also refer to Merit and Distinction criteria that require evidence of meeting agreed timelines and ability to plan and organise time effectively without which the learner may not expect to receive a higher grade. Resubmission deadline TBA Feedback In-class feedback will be available from draft submissions on a task- by task basis as a formative and also for initial submission. Final feedback will be available within 2 – 3 weeks of the submission date. P a g e 2 | 8 Department of Health and Social Care ICON College of Technology and Management Pearson BTEC Level 5 HND in Health and Social Care Unit 27: Managing Quality in Health and Social Care (L5) Session: February 2015 Recommended Word limit: Maximum 3,500 This Unit will be assessed by assignment and group presentation. You are strongly advised to read “Preparation guidelines of the Coursework Document” before answering your assignment. ASSIGNMENT Introduction and background notes (vocational context) As a health and social care worker employed in a Local Authority facility in West London you are required to have an understanding of strategies for achieving and improving quality in health and social care services within the community in which you work it. Your organization has recently encountered frequent outbreaks of infectious diseases which have affected the quality of services, and for which a solution is required. Your Senior Manager, in a bid to find comprehensive solution to the problems facing the organisation as outlined has asked you and other colleagues to make written contributions by answering the questions following. The manager will collate and analyse the answers in the hope that these will provide a variety of insights that will ultimately help to solve the problems. Case Scenario: There has recently been the spread of infectious diseases, suspected to be linked to MethicillinResistant Staphylococcus Aureus (MRSA), within the facility where you work for the care of elderly residents. A large number of the clients, many of whom are susceptible to infection, share eating and living accommodation. Infections constitute a major cause of illness among care home residents which often result in an increase hospital admission rate; it is therefore very important to tackle such infections as quickly and efficiently as possible. Some healthcare-associated infections are resistant to antibiotics and this situation has generated high media attention, while the residents, their families and relatives, as well as local residents have all been very alarmed. Incidentally everyone seems to have an opinion and ‘solution’ to the problem. General prevailing conditions: This case under consideration is happening at a period of economic recession when funding from the Local Authorities have been slashed and health and social care service providers are advised to re-evaluate and wherever possible redesign their strategies, approaches and systems for services delivery. Such changes have to be done with a view to improving service quality, the reduction in funding notwithstanding. The main focus of your discussions throughout the assignment must be on Managing Quality and should relate primarily to the case study while exploring wider issues relating to managing quality. P a g e 3 | 8 Department of Health and Social Care Task 1: LO1 – Understanding differing perspectives of quality in relation to health and social care services (Recommended word limit maximum 750 report) Using the case scenario, you must include the following in your report and discussion to demonstrate an understanding of the differing perspectives of quality in relation to health and social care services 1.1 Explain the perspectives that stakeholders connected with the health and social care organisation can have regarding quality 1.2 Analyse the role of external agencies in setting standards for quality in health and social care 1.3 Assess the impact of poor service quality on the stakeholders connected with the health and social care organisation under consideration. [P1.1, P1.2, P1.3, M1, M2, D1]  To achieve M1 effective judgement has been made when analysing potential barriers to delivery of quality health and social care services in the health and social care organisation of your choice and will have met the deadline to submit the tasks and achieve the unit assessment criteria  To achieve M2 a range of methods and techniques have been applied when assessing the impact of poor service quality on the stakeholders connected with the health and social care organisation under consideration.  To achieve D1 conclusions have been arrived at through synthesis of ideas and have been justified when analysing the role of external agencies in setting standards for quality in health and social care Task 2: LO2 – Understand strategies for achieving quality in health and social care services (Recommended word limit maximum up to 1000 words) 2.1 Explain the standards that exist in health and social care for measuring quality, especially in residential care facilities 2.2 Evaluate different approaches to implementing quality systems 2.3 Analyse potential barriers to delivery of quality health and social care services in the case study organisation [P2.1, P2.2, P2.3, M1, M3, D3]  To achieve M1 complex problems with more than one variable have been explored when explaining the standards that exist in health and social care for measuring quality, especially in residential facilities.  To achieve M3 you will have provided a clear analysis of the potential barriers to delivery of quality health and social care services in your chosen health and social care organisation by using the appropriate structure and approach.  To achieve D3 convergent and lateral thinking have been applied when evaluating different approaches to implementing quality systems P a g e 4 | 8 Department of Health and Social Care Task 3: LO3 – Be able to evaluate systems, policies and procedures in health and social care (Recommended word limit maximum up to 1000 words). 3.1 Evaluate the effectiveness of systems, policies and procedures used in the health and social care setting in achieving quality in the service(s) offered 3.2 Analyse other factor(s) that influence the achievement of quality in the health and social care service 3.3 Suggest ways in which the health and social care facility could improve quality [P3.1, 3.2, 3.3, M2, D1, D3]  To achieve M3 you will have analysed other factors that influence the achievement of quality in the health and social care service using logical principles that have been applied and justified  To achieve D1 conclusions have been arrived at through synthesis of ideas and have been justified when evaluating the effectiveness of systems, policies and procedures used in the health and so
cial care setting in achieving quality in the service (s) offered.  To achieve D3 convergent and lateral thinking have been applied when suggesting ways in which the health and social care facility could improve. Task 4: LO4 Group presentation – Understand methodologies for evaluating health and social care service quality (The presentation should incorporate the case study as much as possible) 4.1 Evaluate methods for evaluating health and social care service quality with regard to external and internal perspectives 4.2 Discuss the impact that involving users of services in the evaluation process has on service quality [P4.1, P4.2, M1, D2, D3]  To achieve M1 effective judgement have been made when evaluating methods for evaluating health and social care service quality with regard to external and internal perspective and will have met the deadline to submit the tasks and achieve the unit assessment criteria  To achieve M2 a range of methods and techniques have been applied when discussing the impact that involving users of services in the evaluation process has on service quality  To achieve D2 substantial activities, projects or investigations have been planned, managed and organised when discussing the impact that involving users of services in the evaluation process has on services quality  To achieve D3 convergent problems have been solved when evaluating health and social care service quality with regard to external and internal perspective.  To achieve D3 self-evaluation has taken place What you must do Presentation Guidelines: TASK 4 will be a 15 minute Group Presentation (groups of 4 students). Each group of 4 will choose any one (1) method from the range of available Quality Management tools/ approaches (such as Quality Audit, Fishbone diagram, SERVQUAL etc.) and use it to provide answers to the assessment criteria (4.1/ 4.2) P a g e 5 | 8 Department of Health and Social Care You will apply your chosen method to solving the quality problem in the case study. Each group will then research their chosen method/ topic and prepare a PowerPoint presentation. 1. The presentation lasts 15 minutes only. The presentation dates will be over a range of 3 class days, therefore it’s important that you keep within your 15 minutes time limit. Students will be allowed to form groups by themselves; those who are unable to do so for any reason will be assigned by the lecturer. 2. You must present your work as a PPT only. Failure to do so means you will fail the presentation. Each member of the group will contribute equally and you must submit in your reflective account only what you contributed. 3. You should reference your work using a range of sources. 4. Submit one copy of the print out of your slides to your tutor. In your power point presentation you need to address the following to show a full understanding of LO4. 1. A general overview of the chosen method for evaluating quality and its application to the issues in the case study facility. 2. Identification of problem areas relating to quality in the case study facility 3. Outline possible solutions and strategies for improving service quality in the facility 4. The advantages and strengths of the chosen evaluation method. 5. Limitations of the chosen method. Relevant Information 1. Outcome of the Unit On successful completion of this unit a learner will: Assessment criteria for pass: To achieve each outcome a learner must demonstrate; Questions reflecting the Outcome LO1 : Understanding differing perspectives of quality in relation to health and social care services 1.1explain perspectives that stakeholders in health and social care have regarding quality 1.2 analyse the role of external agencies in setting standards 1.3 assess the impact of poor service quality on health and social care stakeholders TASK 1 LO2: Understand strategies for achieving quality in health and social care services 2.1 explain the standards that exist in health and social care for measuring quality 2.2 evaluate different approaches to implementing quality systems 2.3 analyse potential barriers to delivery of quality health and social care services TASK 2 LO3: Be able to evaluate systems, policies and procedures in health and social care 3.1 evaluate the effectiveness of systems, policies and procedures used in a health and social care setting in achieving quality in the service(s) offered 3.2 analyse other factor(s) that influence the achievement of quality in the health and social care service 3.3 suggest ways in which the health and social care service could improve quality TASK 3 LO4: Understand methodologies for evaluating health and social care service quality 4.1 evaluate methods for evaluating health and social care service quality with regard to external and internal perspectives 4.2 discuss the impact that involving users of services in the evaluation process has on service quality TASK 4 P a g e 6 | 8 Department of Health and Social Care 5 Grading Criteria for Merit and Distinction of this coursework Merit (M1, M2, M3) Distinction (D1, D2, D3) Descriptors Indicative characteristics Descriptors Indicative characteristics  Identify and apply strategies to find appropriate solution  effective judgement have been made  complex problems with more than one variable have been explored  Use critical reflection to evaluate own work and justify valid conclusions  Conclusions have been arrived at through synthesis of ideas and have been justified  The validity of results has been evaluated using defined criteria  Realistic improvements have been proposed against defined characteristics for success  Select/design and apply appropriate methods/tech niques  Relevant theories and techniques have been applied  A range of methods and techniques have been applied  Complex information/data has been synthesised and processed  Take responsibility for managing and organising activities  Substantial activities, projects or investigations have been planned, managed and organised  Present and communicate appropriate findings  The appropriate structure and approach has been used  logical principles have been applied and justified  Demonstrate convergent/ lateral/ creative thinking  Self-evaluation has taken place  Convergent and lateral thinking have been applied 3. Preparation guidelines of the Coursework Document a. All coursework must be word processed. b. Document margins must not be more than 2.54 cm (1 inch) or less than 1.9cm (3/4 inch). c. Font size must be within the range of 10 point to 14 point including the headings and body text (preferred font size is 11). d. Standard and commonly used type face such as Arial should be used. e. All figures, graphs and tables must be numbered. f. Material taken from external sources must be properly refereed and cited within the text using Harvard standard g. Do not use Wikipedia as a reference. h. Word limit must be strictly followed. 4. Plagiarism and Collusion Any act of plagiarism or collusion will be seriously dealt with according to the College regulations. In this context the definition and scope of plagiarism and collusion are presented below: Plagiarism is presenting somebody else’s work as your own. It includes copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort. Collusion is copying another student’s coursework; stealing coursework from another student and submitting it as your own work. Suspected plagiarism or collusion will be investigated and if found to have occurred will be dealt with according to the college procedure. (For details on Plagiarism & Collusion please see the student hand book) P a g e 7 | 8 Department of Health and Social Care 5. Submission a. Initial submission of coursework to the tutors is compulsory in each unit of the course. b. Student must check their assignments on ICON VLE with plagiarism software Turnitin to make sure the similarity index for their assignment stays within the College approved level. A student can check the similarity index of their assignment three times i
n the Draft Assignment submission point located in the home page of the ICON VLE. c. All Final coursework must be submitted to the Final submission point into the unit (not to the Tutor). A student would be allowed to submit only once and that is the final submission. d. Any computer files generated such as program code (software), graphic files that form part of the coursework must be submitted as an attachment to the assignment with all documentation. e. Any portfolio for a unit must be submitted as a hardcopy to examination office. f. The student must attach a tutor’s comment in between the cover page and the answer in the case of Resubmission. 6. Good practice a. Make backup of your work in different media (hard disk, memory stick etc.) to avoid distress for loss or damage of your original copy. 7. Extension and Late Submission a. If you need an extension for a valid reason, you must request one using an Exceptional Extenuating Circumstances (EEC) form available from the College examination office and ICON VLE. Please note that the lecturers do not have the authority to extend the coursework deadlines and therefore do not ask them to award a coursework extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick. b. Late submission will be accepted and marked according to the college procedure. It is noted that late submission may not be graded for Merit and Distinction. c. All Late coursework must be submitted to the late submission point into the unit (not to the Tutor). A student would be allowed to submit only once and that is the final submission. 8. Submission deadlines Formative feedback Week 11 Presentation Week 12, 13 Final Submission 06-11 July 2015 Late submission 13 – 18 July 2015 Submit to: Online to the ICON VLE only 9. Glossary  Analyse: When you analyse you break an issue or topic into smaller parts by looking in depth at each part. You support each part with arguments and evidence for and against (pros and cons)  Explain: When you explain, you clarify a topic by giving a detailed account as to how and why it occurs, or what is meant by the use of this term in a particular context. Your writing should have clarity so that complex procedures or sequences of events can be understood; defining key terms where appropriate, and is substantiated with relevant research.  Assess: Weigh up to what extent something is true. Persuade the reader of your argument by citing relevant research but also remember to point out any flaws and counter arguments as well. Conclude by stating clearly how far you are in agreement with the original proposition  Discuss: When you discuss essentially this is a written debate where you are using your skill at reasoning, backed up by carefully selected evidence to make a case for and against an argument, or point out the advantages and disadvantages of a given context. Remember you must arrive at a conclusion.  Evaluate : When you evaluate you look at the arguments for and against an issue  Suggest : When you suggest you recommend; you put forward for example an idea P a g e 8 | 8 Department of Health and Social Care