human resource competencies
Introduction to managing conflict
Effective conflict management involves both analytical and behavioural elements. Organisational managers need to be aware of and be able to identify the true causes of conflict within the workplace and know when and how to apply appropriate methods to assist their employees to resolve conflict issues (Carlopio & Andrewartha 2012, p. 371).
critically analyse the Case Study Personal Investments Pty Ltd – Chapter 7, pp. 373-376 and respond to the three (3) discussion questions presented at the end of the case study using a short report format.