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Analyze and discuss the different ways that quality can be defined and applied within the operations context. What implications does this have for an organization as it seeks to deliver a high-quality product or service? How can differences between these views of quality be overcome?
Use the following references (compulsory) plus 2 others
Melnyck, S.A., Stewart, D.M. & Swink, M. (2004) “Metrics and performance measurement in operations management: dealing with the metrics maze”, Journal of Operations Management, 22 (3), pp. 209-218
Slack, N., Brandon-Jones, A. & Johnston, R. (2013) Operations management. 7th ed. Harlow: Pearson Education Limited
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