Customized Operations Management Book Report based on the e-book: The Goal

A summary of the book (exposition of lean principles used in the book):
You may summarize the book focusing on the following questions:
• “A business system’s performance is determined by its bottleneck performance.” What are the “metaphors” Goldratt uses to illustrate this principle?
• “Things average out,” or do they?
• We should target 100% utilization of all resources, agree or disagree?