CONTEMPORARY BUSINESS COMMUNICATION IN AGLOBALIZED WORLD

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You are working for an organization which is strategically considering opening an inbound call centre in Manila, Philippines. You have been tasked with writing a report on the feasibility of this from a communication perspective, concentrating primarily on issues of language and politeness. Other departments in your organisation will be researching the non-communication aspects. Assuming that technological capability exists, what issues would you account for in recruitment , from the perspective of this module, and what concerns arise from them.