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Assignment 1: Preparing for a Company-Wide Migration to Windows 8: 8-10 page paper

 

CIS329 Administering Desktop Clients

 

Week 10 Assignment 1 Submission

 

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Assignment 1: Preparing for a Company-Wide Migration to Windows 8

Due Week 10 and worth 160 points

 

Crescent Manufacturing Inc. (CMI) is a luxury leader in crafted and customized home furnishings. The corporate headquarters and a production facility are located in Texas, with additional manufacturing facilities located in Nebraska and Maryland.

 

There are 250 employees in the Texas location, 175 in Maryland, and 25 in Nebraska. All locations use Windows 7 as the primary client operating system. The systems at the Maryland location are over five (5) years old. CMI’s Information Technology (IT) department upgraded the computer systems with new hardware within the past year at all other company locations. These upgraded computer systems are capable of running Windows 8. CMI recently upgraded all of its servers to run Windows Server 2012 in an Active-Directory-based environment.

 

The Operations, Marketing, Administration, IT Support, and Finance departments are located in the Texas location. Nebraska is primarily a manufacturing location that is staffed by production line employees, a line supervisor, and a plant manager. The Maryland office also includes an operations component (i.e., production line employees, line supervisor, and plant manager), a small IT department, and the company’s human resources department.

 

The current IT support staff comprises a seasoned group of individuals that collectively have over ten (10) years of experience in network administration and working with Microsoft operating systems. Many of the IT staff have recently completed training on the Windows 8 operating system and are well-versed in supporting Windows Server 2008 and 2012. The remainder of the company’s employees has only a basic knowledge of Windows 7 and relies on the company’s help desk to solve a majority of its computer problems. CMI has a team of 50 salespeople who use laptops and tablets while working from their home offices. These employees, who travel extensively with their laptops, must have their systems secured in case of loss or theft. The laptops, purchased over five (5) years ago, run the Windows 7 operating system. The tablets, used only by a subset of the sales staff, are iPads running iOS 7.

 

The Chief Information Officer (CIO) is concerned about employees installing non-standard company applications downloaded from the Windows Store both while at work and when they have their devices at home. The CIO also wants to ensure that those persons on the IT staff are the only individuals authorized to update Windows Store apps. The CIO has an IT support staff of ten (10) employees and does not want to increase the number of applications that need to be supported via the company’s help desk. The help desk is currently staffed by three (3) employees from 8:00 a.m. − 5:00 p.m. (CST).

 

Hardware and software compatibility issues experienced during the upgrade to Windows 7 several years earlier resulted in the company going over budget by several thousands of dollars. The CFO stated that the reason for going over budget was directly related to problems with their business critical applications not being fully compatible with Windows 7. The applications are used by the Operations department to track inventory, schedule production runs, handle purchase orders, and track product shipments. Senior management wants to address software compatibility testing prior to moving the entire company to Windows 8. They are also concerned about the time it might take to migrate user settings and applications over to the new Windows 8 operating system, the time to train employees on using the new interface, the overall impact on the company’s help desk, and day-to-day operations.

 

The CIO and Chief Financial Officer (CFO) want more information before making the decision to upgrade to Windows 8 and have asked you to write a report that addresses their concerns and also includes your recommendations on how best to proceed, should the project be approved.

 

Write an eight to ten (8-10) page paper in which you:

 

1. Develop a SWOT analysis on the viability of upgrading to Windows 8 for the organization as a whole.

 

2. Provide a detailed upgrade plan for the organization, including the sales staff. At a minimum:

 

a. Identify the number of systems, by location and / or departments that IT must replace with new or compatible hardware.

 

b. Recommend whether the organization should use a phased-in approach (i.e., upgrades are sequenced by departments and / or locations) or a flash-cut approach (i.e., all at once) in order to upgrade to Windows 8. If a phased-in approach is recommended, identify the departments and / or locations you would upgrade, and describe the preferred upgrade sequence. Support your recommendations.

 

c. Address the length of time in which the upgrade should occur, and identify the main issues which could impact the specified time frame.

 

d. Describe one (1) approach that IT could use in order to ensure that they thoroughly test business critical applications.

 

3. Describe three (3) best practices for securing the laptops and tablets for the sales staff after the upgrade is complete.

 

4. Examine the pros and cons of configuring AppLocker to standardize the software used by employees across the organization.

 

5. Explain the process and options available for managing application installations and updates via the Windows Store, and thus addressing the concerns voiced by the CIO.

 

6. Use at least three (4) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

 

Your assignment must follow these formatting requirements:

 

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

 

 

 

Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

 

The specific course learning outcomes associated with this assignment are:

 

Demonstrate the ability to install and configure a client operating system, applications, and associated updates as well as designing a client operating system installation strategy.

 

 

 

Validate and successfully install a computer client operating system.

 

 

 

Demonstrate the ability to discuss the migration phases and considerations in a client operating system installation to include virtual machines and the cloud infrastructure.

 

 

 

Demonstrate the ability to apply technology tools to monitor and configure applications and network performance.

 

 

 

Use technology and information resources to research issues in operating system environments.

 

 

 

Write clearly and concisely about desktop administration and operating system topics using proper writing mechanics and technical style conventions.

 

Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.

 

Points: 160

Assignment 1: Preparing for a Company-Wide Migration to Windows 8

Criteria

Unacceptable

Below 60% F

Meets Minimum Expectations

60-69% D

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A

1. Develop a SWOT analysis on the viability of upgrading to Windows 8 for the organization as a whole.

Weight: 15%

Did not submit or incompletelydeveloped a SWOT analysis on the viability of upgrading to Windows 8 for the organization as a whole. Insufficiently developed a SWOT analysis on the viability of upgrading to Windows 8 for the organization as a whole. Partially developed a SWOT analysis on the viability of upgrading to Windows 8 for the organization as a whole. Satisfactorily developed a SWOT analysis on the viability of upgrading to Windows 8 for the organization as a whole. Thoroughly developed a SWOT analysis on the viability of upgrading to Windows 8 for the organization as a whole.
2a. Provide a detailed upgrade plan for the organization, including the sales staff, in which you identify the number of systems, by location and / or departments that IT must replace with new or compatible hardware.

Weight: 10%

Did not submit or incompletelyprovided a detailed upgrade plan for the organization, including the sales staff, in which you did not submit or incompletelyidentified the number of systems, by location and / or departments that IT must replace with new or compatible hardware. Insufficientlyprovided a detailed upgrade plan for the organization, including the sales staff, in which you insufficientlyidentified the number of systems, by location and / or departments that IT must replace with new or compatible hardware. Partiallyprovided a detailed upgrade plan for the organization, including the sales staff, in which you partiallyidentified the number of systems, by location and / or departments that IT must replace with new or compatible hardware. Satisfactorilyprovided a detailed upgrade plan for the organization, including the sales staff, in which you satisfactorilyidentified the number of systems, by location and / or departments that IT must replace with new or compatible hardware. Thoroughlyprovided a detailed upgrade plan for the organization, including the sales staff, in which you thoroughlyidentified the number of systems, by location and / or departments that IT must replace with new or compatible hardware.
2b. Provide a detailed upgrade plan for the organization, including the sales staff, in which yourecommend whether the organization should use a phased-in approach (i.e., upgrades are sequenced by departments and / or locations) or a flash-cut approach (i.e., all at once) in order to upgrade to Windows 8. If a phased-in approach is recommended, identify the departments and / or locations you would upgrade, and describe the preferred upgrade sequence. Support your recommendations.

Weight: 10%

Did not submit or incompletelyprovided a detailed upgrade plan for the organization, including the sales staff, in which you did not submit or incompletely recommended whether the organization should use a phased-in approach (i.e., upgrades are sequenced by departments and / or locations) or a flash-cut approach (i.e., all at once) in order to upgrade to Windows 8. If a phased-in approach is recommended, did not submit or incompletely identified the departments and / or locations you would upgrade, and did not submit or incompletely described the preferred upgrade sequence. Did not submit or incompletely supported your recommend-ations. Insufficiently provided a detailed upgrade plan for the organization, including the sales staff, in which you insufficiently recommended whether the organization should use a phased-in approach (i.e., upgrades are sequenced by departments and / or locations) or a flash-cut approach (i.e., all at once) in order to upgrade to Windows 8. If a phased-in approach is recommended, insufficiently identified the departments and / or locations you would upgrade, and insufficiently described the preferred upgrade sequence. Insufficiently supported your recommend-ations. Partially provided a detailed upgrade plan for the organization, including the sales staff, in which you partially recommended whether the organization should use a phased-in approach (i.e., upgrades are sequenced by departments and / or locations) or a flash-cut approach (i.e., all at once) in order to upgrade to Windows 8. If a phased-in approach is recommended, partially identified the departments and / or locations you would upgrade, and partially described the preferred upgrade sequence. Partially supported your recommend-ations. Satisfactorily provided a detailed upgrade plan for the organization, including the sales staff, in which you satisfactorily recommended whether the organization should use a phased-in approach (i.e., upgrades are sequenced by departments and / or locations) or a flash-cut approach (i.e., all at once) in order to upgrade to Windows 8. If a phased-in approach is recommended, satisfactorily identified the departments and / or locations you would upgrade, and satisfactorily described the preferred upgrade sequence. Satisfactorily supported your recommend-ations. Thoroughly provided a detailed upgrade plan for the organization, including the sales staff, in which you thoroughly recommended whether the organization should use a phased-in approach (i.e., upgrades are sequenced by departments and / or locations) or a flash-cut approach (i.e., all at once) in order to upgrade to Windows 8. If a phased-in approach is recommended, thoroughly identified the departments and / or locations you would upgrade, and thoroughly described the preferred upgrade sequence. Thoroughly supported your recommend-ations.
2c. Provide a detailed upgrade plan for the organization, including the sales staff, in which you address the length of time in which the upgrade should occur, and identify the main issues which could impact the specified time frame.

Weight: 10%

Did not submit or incompletelyprovided a detailed upgrade plan for the organization, including the sales staff, in which you did not submit or incompletely addressed the length of time in which the upgrade should occur, and did not submit or incompletely identified the main issues which could impact the specified time frame. Insufficiently provided a detailed upgrade plan for the organization, including the sales staff, in which you insufficiently addressed the length of time in which the upgrade should occur, and insufficiently identified the main issues which could impact the specified time frame. Partially provided a detailed upgrade plan for the organization, including the sales staff, in which you partially addressed the length of time in which the upgrade should occur, and partially identified the main issues which could impact the specified time frame. Satisfactorily provided a detailed upgrade plan for the organization, including the sales staff, in which you satisfactorily addressed the length of time in which the upgrade should occur, and satisfactorily identified the main issues which could impact the specified time frame. Thoroughly provided a detailed upgrade plan for the organization, including the sales staff, in which you thoroughly addressed the length of time in which the upgrade should occur, and thoroughly identified the main issues which could impact the specified time frame.
2d. Provide a detailed upgrade plan for the organization, including the sales staff, in which you describe one (1) approach that IT could use in order to ensure that they thoroughly test business critical applications.

Weight: 10%

Did not submit or incompletelyprovided a detailed upgrade plan for the organization, including the sales staff, in which you did not submit or incompletelydescribed one (1) approach that IT could use in order to ensure that they thoroughly test business critical applications. Insufficientlyprovided a detailed upgrade plan for the organization, including the sales staff, in which you insufficientlydescribed one (1) approach that IT could use in order to ensure that they thoroughly test business critical applications. Partiallyprovided a detailed upgrade plan for the organization, including the sales staff, in which you partially described one (1) approach that IT could use in order to ensure that they thoroughly test business critical applications. Satisfactorilyprovided a detailed upgrade plan for the organization, including the sales staff, in which you satisfactorilydescribed one (1) approach that IT could use in order to ensure that they thoroughly test business critical applications. Thoroughlyprovided a detailed upgrade plan for the organization, including the sales staff, in which you thoroughly described one (1) approach that IT could use in order to ensure that they thoroughly test business critical applications.
3. Describe three (3) best practices for securing the laptops and tablets for the sales staff after the upgrade is complete.

Weight: 10%

Did not submit or incompletelydescribed three (3) best practices for securing the laptops and tablets for the sales staff after the upgrade is complete. Insufficiently described three (3) best practices for securing the laptops and tablets for the sales staff after the upgrade is complete. Partially described three (3) best practices for securing the laptops and tablets for the sales staff after the upgrade is complete. Satisfactorily described three (3) best practices for securing the laptops and tablets for the sales staff after the upgrade is complete. Thoroughly described three (3) best practices for securing the laptops and tablets for the sales staff after the upgrade is complete.
4. Examine the pros and cons of configuring AppLocker to standardize the software used by employees across the organization.

Weight: 10%

Did not submit or incompletelyexamined the pros and cons of configuring AppLocker to standardize the software used by employees across the organization. Insufficiently examined the pros and cons of configuring AppLocker to standardize the software used by employees across the organization. Partially examined the pros and cons of configuring AppLocker to standardize the software used by employees across the organization. Satisfactorily examined the pros and cons of configuring AppLocker to standardize the software used by employees across the organization. Thoroughly examined the pros and cons of configuring AppLocker to standardize the software used by employees across the organization.
5. Explain the process and options available for managing application installations and updates via the Windows Store and thus addressing the concerns voiced by the CIO.

Weight: 10%

Did not submit or incompletelyexplained the process and options available for managing application installations and updates via the Windows Store and thus did not submit or incompletely addressing the concerns voiced by the CIO. Insufficiently explained the process and options available for managing application installations and updates via the Windows Store and thus insufficiently addressing the concerns voiced by the CIO. Partially explained the process and options available for managing application installations and updates via the Windows Store and thus partially addressing the concerns voiced by the CIO. Satisfactorily explained the process and options available for managing application installations and updates via the Windows Store and thus satisfactorily addressing the concerns voiced by the CIO. Thoroughly explained the process and options available for managing application installations and updates via the Windows Store and thus thoroughly addressing the concerns voiced by the CIO.
6. 3 references

Weight: 5%

No references provided Does not meet the required number of references; all references poor quality choices. Does not meet the required number of references; some references poor quality choices. Meets number of required references; all references high quality choices. Exceeds number of required references; all references high quality choices.
7. Clarity, writing mechanics, and formatting requirements

Weight: 10%

More than 8 errors present 7-8 errors present 5-6 errors present 3-4 errors present 0-2 errors present
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