You will collaborate with your team to write this topic proposal in memo format to your instructor. The memo proposes that your instructor should allow your team to investigate customer service at either (1) a particular small business or (2) a specific branch or franchise of business chain such as Panera Bread, O’Reilly Auto Parts, Sports Authority, or Hobby Lobby. Note: Teams enrolled in the online version of English 302 and separated geographically can investigate customer service at (3) different branches or franchises of a business chain.
1.List subtopics that you need to explore (for example, findings from secondary research on the effects of greeting customers at the door).
2.List questions that you will answer in your report, as well as that concepts you will explain.
3.Describe the methods that you will use to get the answers to your questions. Describe how you will conduct your primary research (your observations) and your secondary (library) research. Again, you should only observe and take notes. You should not audio or video record as you observe customer service. You should not interact with employees to test them on their customer service.
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