This case study focuses on a multinational insurance company that offers insurance cover to thousands of people across major cities in the U.S. states and in over a hundred countries in all continents. Individuals and companies through shares privately own it. The types of insurance services offered include auto insurance, life cover, business insurances, political and other personal risks insurance cover. The organization trades these services with its clients at affordable prices and extends them free of charge to its employees. It also offers a combination of premiums depending on the specific preferences of the clients. According to its history, the firm started eight decades ago and offered auto insurance only for over four decades before they introduced business insurance and other non-medical personal risks insurances.