CASE STUDY DELIVERING EFFECTIVE TRAINING

Simon Heng, Training Manager, looked at his watch and said, “It is 5 pm and I would like to close this workshop. I will see you again next week.” As the participants left the room, someone asked if Simon wanted to join them for a drink but Simon turned them down, saying that he needed to pack and finish off some work.

Watching this was Serene Teo, the new HR Manager, who is Simon’s boss. Serene was

obviously not happy about the way the training was conducted – she has seen trainers like Simon putting up a show with plenty of jokes during training and accomplishing nothing. Participants loved this as a form of entertainment and therefore seldom took the training

Serene then spoke to Simon, “Hi, Simon, I would like to have a word with you.”

 

“Sure, what would you like to talk about,” replied Simon as they both walked out of the training room.

 

“I would like to talk about the next course. I need to know how you are going to deliver the

next one since management wants us to prove that training will help improve performance.

What I have seen so far does not appear to be delivering on this expectation,” said Serene.

 

“Well, I personally believe that I am doing a good job. The participants love me and the training evaluations are always very positive. Some participants even say they enjoy coming to my course very much. I believe I am doing a great job here,” Simon replied almost proudly.

 

“The end of course evaluations say nothing of how effective your course is. We need to show top management that your course has an impact on people’s performance,” replied Serene. “We have to start

doing this or we lose our jobs.”

 

Discuss the case, with specific attention to the following issues:

 

Measures to be used to evaluate Simon’s training

 

Measures to be used to evaluate Simon’s training

Management’s expectation from a training program

How to measure Simon’s effectiveness as a trainer

 

This assignment accounts for 30% of the marks for the course. It will be graded on the following criteria:

Word limit: 1500 – 2000 (+/- 10%) words presented in essay format with clear headings/sub headings as desired, including an Introduction and a Conclusion.

 

Essay should be type written according to the following format: o Arial font type with 11 font size with 1.5 spacing o Pages should be numbered and printed only on ONE side o Text should be aligned to both left and right in JUSTIFY mode o References and Appendices should be presented on separate pages  Critical analysis of the situation with incisive discussion, giving an indication of complete comprehension of concepts/theories/models

 

The quality of your evaluation, decisions, recommendations and arguments presented

 

Technically accurate description of theories, concepts and models in relation to the case in question  Appropriate application of theory and practice with 5 – 8 relevant references, using the Harvard Reference System

 

Clear structure with ideas and arguments developed in a logical and coherent fashion

 

Assertions substantiated by evidence from the literature and where possible, supported by organisational examples Grammar, syntax and spelling appropriate to academic standards