Case Study 2: Consumer Protection


Marshall purchased a new Ford truck to use in his air conditioning and heating business. The truck required three trips to the dealership for repair in the first month and continued to suffer from a variety of mechanical problems. Marshall claimed he should be entitled to relief under the state’s lemon laws. While waiting on a response from the dealership and his attorney, Marshall stopped paying the note due to the bank. The bank turned the debt over to a collection agency. The agency called Marshall at his home, office and on his cell phone during all hours of the day, including early mornings and late at night.  Marshall claims the callers threatened to have him arrested if he did not pay.

  • Discuss Marshall’s rights under your state’s lemon laws.
  • Discuss Marshall’s right related to the debt collectors.