MBA501 Quiz Week 7 Chapter 5
- Select the most formally worded statement.
|A. I’ll look into the problem and will try to come up with a solution that is feasible.|
|B. I’ll send you the report after I’ve analyzed it thoroughly.|
|C. Thanks for letting me know, I’ll send you an updated version when time permits.|
|D. I will consult with my superiors on the matter and report back to you by tomorrow.|
|E. FYI, I’ve sent the final document to the client as you had stated in your previous mail.|
- The you-viewpoint:
|A. should typically be avoided in a business communication.|
|B. emphasizes the writer’s perspective.|
|C. cannot be used in sentences containing the words “we” and “mine.”|
|D. places the writer at the center of things.|
|E. is specially important when delivering bad-news messages.|
- You have received an email from a customer who claims that his package contained a size ‘M’ T-shirt as opposed to the size ‘L’ T-shirt that he had ordered. Which of the following openings handles the subject most positively?
|A. A replacement size ‘L’ T-shirt has been shipped and will reach you by tomorrow.|
|B. We are sorry but we could not entertain your order.|
|C. We are sorry, we will be sending a replacement at the earliest that is of the size you ordered.|
|D. The error is because of a newly hired employee who is unfamiliar with our system.|
|E. A size ‘L’ version of your T-shirt was unavailable, hence a size ‘M’ version was shipped.|
- Which of the following statements is least conversational?
|A. Here is a detailed cost analysis for the proposed project.|
|B. I cannot quote the exact requirements for the project, but here are the estimates.|
|C. Enclosed is the spreadsheet with all the elements of the project and corresponding costs.|
|D. Enclosed please find an estimate whose confirmation will aid the procedures of the project.|
|E. I’ve attached a preliminary estimate of our requirements for this project.|
- Which of the following statements is most conversational?
|A. Enclosed please find the details of the products about which you had enquired previously.|
|B. You will find the details of the products you had enquired about enclosed within the document.|
|C. In accordance to your request, I herewith attach details of those specific products.|
|D. This is to acknowledge receipt of your request for product details which will be addressed.|
|E. Kindly find attached information related to products that you have expressed interest in.|
- In which of the following cases will the style of communication be least formal?
|A. Writing a crisis response or official reprimand.|
|B. Communicating with someone at a higher level than the writer.|
|C. Communicating with a letter, long report, or external proposal.|
|D. Communicating with a well-acquainted co-worker or associate of the writer.|
|E. Writing a ceremonial message, such a commendation or inspirational announcement.|
- Important information can best be emphasized by including it:
|A. in the middle statement of the middle paragraph.|
|B. in long, convoluted sentences.|
|C. in the middle statement of the last paragraph.|
|D. in a dependent clause or modifying phrases.|
|E. in the last statement of the last paragraph.|
- Which of the following best exemplifies the we-viewpoint?
|A. You must specify the color of the product to complete the purchase order.|
|B. The package you ordered will reach you by the end of this week.|
|C. We will do our best to assist you with your problem.|
|D. If you do not return the item within the specified date, you will be fined.|
|E. Our policy ensures that your family members get all the benefits that you do.|
- Which of the following statements handles its subject most negatively?
|A. We have the cell phone you have requested in other colors.|
|B. We do not have the cell phone you have requested.|
|C. Only the red and blue versions of the cell phone are currently available.|
|D. You will be notified as soon as we have your requested product in stock again.|
|E. You can book in advance for the next batch of the requested product.|
- Which of the following statements avoids the use of rubber stamps?
|A. Please feel free to contact me for any further clarifications.|
|B. Thank you for choosing us.|
|C. The MP3 player you requested, will reach you latest by Monday.|
|D. I deeply appreciate your assistance and cooperation in this matter.|
|E. I will be happy to clarify any queries you may have for me.|