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The structure i propose should be as follow:
Abstract ( i need abstract ?)
1.2 background information
1.3 Research Justification
1.4 Research objectives
1.5 Research structure
Section 2 / Literature Review
This could follow the structure proposed but you need to improve it. Make it coherent and lead to the discussion section.It should evaluate the lit.
The relationship between SERVQUAL and satisfaction is well studied. However, the direct and indirect relation between service quality dimensions and loyalty is limited. Thus, i attempted to address this topic considering the relevance of service quality and satisfaction to customers loyalty.
(Critical thinking is needed here)
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